Question 1

1. What's Flyzo? - Proposal

Accepted Answer

Flyzo is an innovative cargo pooling application designed to facilitate cost-effective delivery of goods by connecting senders and travelers. It facilitates peer-to-peer connections to enhance the efficiency and affordability of item transportation.

Question 2

2. How do I use Flyzo? - Customer/Proposal

Accepted Answer

For Senders: List your items with details and preferred delivery timeline.

For Travelers: Browse listed items, accept delivery tasks, and coordinate with the sender.

Track progress and communicate through the app until the delivery is completed.

Question 3

3. How does Flyzo work? - Customer/Proposal

Accepted Answer

Flyzo connects senders who need items delivered with travelers heading to the destination. Senders list their items on the app, and travelers can browse and accept delivery tasks. Once accepted, travelers pick up the items and deliver them to the designated location, earning a fee for their service.

Question 4

4. How does Flyzo differ from other companies? - Proposal

Accepted Answer

Flyzo stands out by offering a unique peer-to-peer delivery system that reduces costs and environmental impact. Unlike traditional delivery services, Flyzo leverages the existing travel plans of its users to optimize resource use and provide flexible, on-demand delivery options.

Question 5

5. How do I filter my orders? - Customer

Accepted Answer

To filter your orders, navigate to the "My Orders" section in the app and use the available filters to sort by status, date, or delivery type. This helps you manage and track your orders efficiently.

Question 6

6. How much does it cost to use Flyzo? - Customer/Proposal

Accepted Answer

Flyzo's pricing is transparent and competitive. Costs vary based on the distance, weight, and urgency of the delivery. Detailed pricing information is available in the app before confirming any order.

Question 7

7. Can I schedule/re-schedule an order? - Customer

Accepted Answer

Yes, you can schedule or re-schedule an order through the app. Go to your order details and select the scheduling option to choose or change the delivery date and time.

Question 8

8. How do I know that the receiver has received my order? - Customer

Accepted Answer

You will receive a notification in the app once the receiver has confirmed receipt of the order. Additionally, delivery confirmation can be tracked in the order details.

Question 9

9. How do I know that the traveler has accepted my order? - Customer

Accepted Answer

Once a traveler accepts your order, you will receive a notification. You can also check the order status in the "My Orders" section of the app.

Question 10

10. How do I know that the sender has accepted my order? - Customer

Accepted Answer

The app will notify you when the sender accepts your order. You can view the order status and details in the "My Orders" section.

Question 11

11. How do I change or cancel my order? - Customer

Accepted Answer

To change or cancel your order, go to the order details and select the appropriate option. Note that changes or cancellations may be subject to specific conditions and fees.

Question 12

12. What if I have a problem with my order? - Customer

Accepted Answer

If you encounter any issues with your order, contact Flyzo's customer support through the app. Use the "Report Issue" feature to detail your problem for prompt assistance.

Question 13

13. How do I place an order for sending items? - Customer

Accepted Answer

To place an order, open the app, go to the "Send Items" section, and enter the details of your shipment, including the destination, weight, and preferred delivery date. Confirm and submit the order for travelers to accept.

Question 14

14. How do I place an order for traveling? - Customer

Accepted Answer

Travelers can browse available delivery tasks in the "Travel & Earn" section of the app. Accept a suitable task, coordinate with the sender, and complete the delivery to earn a fee.

Question 15

15. How to track order?

Accepted Answer

Track your order by going to the "My Orders" section in the app. Detailed tracking information, including current status and location updates, is available.

Question 16

16. Where do the ratings and reviews come from? - General

Accepted Answer

Ratings and reviews are provided by users after completing transactions. Both senders and travelers can rate each other based on their experience, ensuring transparency and trustworthiness.

Question 17

17. Why did the traveler add extra money to my order? - Customer

Accepted Answer

Travelers may add extra charges for additional services or unforeseen costs. Ensure any additional fees are agreed upon before confirming the order.

Question 18

18. Why can't I pay in cash on delivery in Flyzo? - Customer

Accepted Answer

For security and convenience, Flyzo only supports digital payments. This ensures all transactions are tracked and reduces the risk of fraud.

Question 19

19. What is the price comparison between Flyzo and others? - Customer

Accepted Answer

Flyzo offers competitive pricing compared to traditional delivery services. Exact cost comparisons can be made by checking the price details in the app and comparing them with other providers.

Question 20

20. What happens if my package/item is damaged or missing? - Customer

Accepted Answer

If your package is damaged or missing, report it to Flyzo's customer support immediately through the app. Follow the claims process for resolution and potential compensation.

Question 21

22. How to change quantities of an order I placed? - Customer

Accepted Answer

To change the quantities of an order, go to the order details and select the option to edit quantities. Confirm the changes to update the order.

Question 22

23. How to place multiple orders? - Customer

Accepted Answer

You can place multiple orders by repeating the order placement process for each item or shipment. Each order will be tracked separately in the app.

Question 23

24. Why am I unable to place an order?

Accepted Answer

If you're unable to place an order, ensure all required fields are completed, your account is verified, and there are no technical issues. Contact customer support if the problem persists.

Question 24

25. Can I change or modify orders that are already placed?

Accepted Answer

Yes, modifications can be made to orders that are not yet accepted by a traveler. Go to the order details to make changes. Accepted orders may have limited modification options.

Question 25

26. What are the modes of payments?

Accepted Answer

Flyzo supports various digital payment methods, including credit/debit cards, digital wallets, and online banking.

Question 26

27. What if my package is never delivered by the traveller?

Accepted Answer

In such scenarios, Flyzo will take legal action against the concerned person and will be considered as theft in case of missed deliveries after a certain period of time limit.

Question 27

28. How to check my profile?

Accepted Answer

To check your profile, go to the "Profile" section in the app. Here, you can view and edit your personal information, payment details, and preferences.

Question 28

29. How do I register?

Accepted Answer

Register by downloading the Flyzo app and following the registration process, which includes entering your personal details, verifying your email, and setting up a password.

Question 29

30. Are there any charges for registration?

Accepted Answer

Registration on Flyzo is free. There are no charges to create an account.

Question 30

31. Do I have to necessarily register to place an order on Flyzo?

Accepted Answer

Yes, registration is required to place orders and use Flyzo's services. This ensures security and enables order tracking.

Question 31

32. Can I have multiple registrations?

Accepted Answer

Each user is allowed only one account per email and mobile number to prevent misuse and ensure security.

Question 32

33. Can I add more than one delivery address in an order?

Accepted Answer

Each order is typically associated with a single delivery address. For multiple addresses, place separate orders.

Question 33

34. Can I have multiple accounts with the same mobile number and email ID?

Accepted Answer

No, each mobile number and email ID can be linked to only one Flyzo account.

Question 34

35. How do I reset my password?

Accepted Answer

To reset your password, go to the login screen, select "Forgot Password," and follow the instructions to reset your password via email.

Question 35

36. Is it safe to use my credit/debit card on Flyzo?

Accepted Answer

Yes, Flyzo uses secure encryption and follows industry standards to protect your payment information.

Question 36

37. Is it safe to use my ID proof on Flyzo?

Accepted Answer

Yes, Flyzo ensures the confidentiality and security of your personal information, including ID proofs, with advanced security measures.

Question 37

38. If I pay by credit card, how do I get the amount back for items not delivered?

Accepted Answer

Refunds for undelivered items are processed back to your credit card after verifying the issue. Contact customer support for assistance.

Question 38

39. When will I receive my order?

Accepted Answer

Delivery times vary based on the distance and availability of travelers. Estimated delivery times are provided when placing an order.

Question 39

40. How are the items packaged?

Accepted Answer

Items should be securely packaged by the sender according to Flyzo's packaging guidelines to ensure safe transit.

Question 40

41. How will the delivery be done?

Accepted Answer

The delivery is done by the traveler who accepted the task, following the agreed-upon schedule and destination.

Question 41

42. How are the items or packages weighed?

Accepted Answer

Items are weighed by the sender and should be accurately reported in the app. Discrepancies can be addressed during pickup.

Question 42

43. How do I change the delivery info (address to which I want to send the item)?

Accepted Answer

You can update the delivery address in the order details before the traveler accepts the order. Post-acceptance changes may be limited.

Question 43

44. How much are the delivery charges for an order on Flyzo?

Accepted Answer

Delivery charges depend on the distance, weight, and urgency of the shipment. The app provides a detailed breakdown of costs before confirmation.

Question 44

45. Do you deliver in my area?

Accepted Answer

Flyzo's delivery service coverage varies. Check the app to see if your area is within the service range.

Question 45

46. Will someone inform me if my order delivery gets delayed?

Accepted Answer

Yes, the app provides notifications for any delays. You can also track the delivery status in real-time.

Question 46

47. What is the minimum order value required for delivery?

Accepted Answer

The minimum order value varies. Check the app for specific requirements based on your location and delivery type.

Question 47

48. Do you do same-day delivery?

Accepted Answer

Same-day delivery is available in select areas and depends on traveler availability. Check the app for options.

Question 48

49. What is a cut-off time, and what are the corresponding cut-off timings for each sender and traveler to cancel an order?

Accepted Answer

Cut-off times vary by region and delivery type. Detailed information is provided in the app.

Question 49

50. Can I cancel items or products after the cut-off time?

Accepted Answer

Cancellations after the cut-off time may incur fees and are subject to the cancellation policy.

Question 50

51. Can I change my order delivery slot after placing the order or if it's picked?

Accepted Answer

Changes to the delivery slot can be requested before the order is picked up. Post-pickup changes may not be possible.

Question 51

52. How do I add or remove items or products after placing my order?

Accepted Answer

Edit your order in the app before it is accepted by a traveler. After acceptance, modifications may be limited.

Question 52

53. Are there any insurance options available?

Accepted Answer

Yes, insurance options are available for added protection. Choose the insurance option during the booking process.

Question 53

54. How can I apply for insurance on the item?

Accepted Answer

Apply for insurance during the order placement process by selecting the insurance option and paying the additional fee.

Question 54

55. Will the insurance be applied automatically?

Accepted Answer

No, insurance is optional and must be selected during the order placement process.

Question 55

56. How will I track my order?

Accepted Answer

Track your order through the "My Orders" section in the app, where real-time updates and status are available.

Question 56

57. When and how can I cancel an order?

Accepted Answer

Orders can be canceled before acceptance by a traveler or before the cut-off time. Use the order details section to cancel.

Question 57

58. What happens if there is a dispute between users?

Accepted Answer

Report disputes to Flyzo's customer support. The team will mediate and resolve issues based on the platform's policies.

Question 58

59. What is the estimated delivery time for the orders?

Accepted Answer

Estimated delivery times vary and are provided during the order placement process based on distance and availability.

Question 59

60. How does payment work in Flyzo?

Accepted Answer

Payments are processed digitally through the app. Charges are deducted automatically, and receipts are provided.

Question 60

61. How do I contact customer service?

Accepted Answer

Contact customer service through the "Help" or "Contact Us" feature in the app for assistance with any issues.

Question 61

62. What are your timings to contact customer service?

Accepted Answer

Customer service hours are listed in the app. Typically, support is available during business hours and via email 24/7.

Question 62

63. How can I give feedback on the sender/receiver/traveler?

Accepted Answer

Provide feedback through the rating and review system in the app after completing a transaction.

Question 63

64. What are the T&C of using the app?

Accepted Answer

The terms and conditions are available in the app's "Legal" section. Review them to understand your rights and responsibilities.

Question 64

65. What should I do if I encounter a technical issue?

Accepted Answer

Report technical issues through the app's "Help" section or contact customer support for assistance.

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